For any general questions not listed below, call toll-free 1-888-797-9005 (ext 1)
- Q: Can I have size adjustments to the shirt different from what is offered?
- A: Yes, we can make almost any custom alteration to fit just about anyone perfectly.
- Q: If A shirt is made custom or custom fit, what extra charges are there?
- A: None. Since we have our own production facility, we do not charge anything extra for custom design or fit.
- Q: How long does it take for a custom fit/design shirt to be made and shipped?
- A: We offer fastest lead time in the country. Once an order is placed, we will make and ship within one business day. We ship 2-day priority mail, or can ship overnight express.
- Q: What if the shirt doesn’t fit?
- A: Satisfaction is our goal, therefore we allow a 30-day exchange or return policy without any hassle. We just ask you to pay to ship the shirt back.
- Q: I changed my mind on my order, can I return it?
- A: Yes, returns are allowed for up to 30 days. We will refund payment the day the shirt is received back in our studio. We just ask you to pay to ship the shirt back.
- Q: I need a shirt ASAP, how fast can you get it to me?
- A: Depending on the time of day shirt is ordered, we can prioritize to make shirt same day or next day and ship right away overnight express. We can accept phone orders and discuss handling options, 1-888-797-9005.
- Q: I like a style but want to change the type of cuff from French to barrel (or other way around). Or want to change the color of the contrast fabric from another shirt, can it be done?
- A: Yes, because we manufacture everything in house, we can do individual customizations to each shirt. You’re welcome to call to discuss some of the options.
- Q: I don’t see exactly the style I need for an event or a wedding, can you make shirts similar to the website?
- A: Yes, we have about 200 more fabric options in stock in our studio that we can offer more options for design for our customers.
- Q: I want to order a shirt but not sure if the colors will match for a wedding or event, can you send swatches of the fabrics?
- A: Yes, we send many swatches all the time for our customers. We have so much more options than on our site. Just submit a contact page form here and let us know what colors you are working with or if you see anything on our site you want swatches of and your shipping address and we will mail you swatches at no cost
Feel free to submit more FAQ to [email protected]